FAQ

WE HAVE HEARD SOME VERY BAD STORIES ABOUT THE QUALITY OF PRODUCTS FROM CHINA. IS THIS CORRECT?

Yes this is correct. There are bad quality products in China the same as anywhere else in the world. However, there are also excellent quality products in China. We at PiD ONLY EVER deal with manufacturers producing the best quality products.

 

I HAD A VERY BAD EXPERIENCE IMPORTING SANITARY WARE FROM CHINA TO THE CZECH REPUBLIC AS THE QUALITY WAS BAD AND THE PRODUCT COMPLETELY DIFFERENT FROM WHAT I BELIEVED I HAD ORDERED?

This is why PiD was created. It is very difficult to deal with Chinese manufacturers from abroad as a foreign company. There are many misunderstandings. PiD is a Chinese company and therefore can sign contracts between Chinese to Chinese companies which are much more strict and enforceable.

 

HOW LONG IS THE USUAL MANUFACTURING PERIOD?

It varies depending on the type of product and quantities but is usually around 28 days.

 

HOW LONG DOES IT TAKE TO SHIP TO UK?

By sea freight in full containers it takes around 25 days.

 

HOW LONG DOES IT TAKE TO SHIP TO DUBAI?

By sea freight in full containers it takes about 12 days.

 

I WANT TO BUY LIGHTING. WHAT GUARANTEE PERIOD WILL I GET AND WHO WILL IT COME FROM?

2 years and the guarantee will be issued direct from our company PiD.

 

WE WOULD PREFER TO SIGN A CONTRACT WITH A EUROPEAN COMPANY. IS THIS POSSIBLE?

Yes. We have French and Czech companies you could contract with.

 

DO YOU DO SHIPPING?

PiD arrange all the shipping documentation on your behalf.

 

WHAT ARE THE PAYMENT TERMS?

Generally 30% deposit on signing the Purchase Order and the balance once the container is loaded onto the ship. For our larger, regular clients we negotiate different payment terms.

 

HOW DO I KNOW WHAT I WILL RECEIVE AFTER I HAVE PAID FOR THE PRODUCTS IN FULL BEFORE I RECEIVE THEM?

PiD send you regular production reports and/ or videos during the manufacturing process and especially on packing and loading. If you still have doubts you are welcome to send someone to China at any time during the manufacturing process or to witness container loading.

 

WHAT HAPPENS IF THERE IS DAMAGE AT SEA OR THE SHIP SINKS?

All cargo is fully insured for these very rare eventualities.

 

WHAT CURRENCIES DO YOU TAKE?

We generally work in USD but for larger orders can negotiate other major currencies.